In the fierce market competition, after-sales service is the key for enterprises to win customer trust and establish a good brand image. Hubei Xindesheng is well aware of this, especially in the handling of product issues. By establishing a sound product issue tracing mechanism, it achieves accurate control over the entire product cycle, not only solving the problems encountered by customers, but also improving product quality from the root and enhancing the competitiveness of the enterprise.

Chromogenic substrate - ADOS reagent

The Importance of Product Issue Traceability Mechanism

1. Protect customer rights and interests

When customers encounter problems using products from Hubei Xindesheng, a fast and accurate traceability mechanism can make them feel that the company values their demands. During the use of in vitro diagnostic reagent raw materials, customers may be affected by abnormal product performance, and the traceability mechanism can quickly identify problematic product batches, replace or provide solutions for customers in a timely manner, reduce losses suffered by customers due to product problems, ensure the smooth progress of customers' experiments or production plans, and safeguard their vital interests.

2. Improve product quality

The product problem tracing mechanism is an important way for enterprises to discover their own production and management loopholes. By tracing the production process and raw material sources of problematic products, enterprises can accurately locate the root cause of the problem, whether it is fluctuations in raw material quality, production process defects, or quality inspection negligence, all of which can be clearly presented. This provides a clear direction for enterprises to improve production processes and optimize quality management, promoting continuous improvement of product quality and reducing the occurrence of similar problems in the future.

3. Enhance corporate reputation

Timely handling of product issues and demonstrating the company's responsible attitude towards product quality through traceability mechanisms can help enhance the company's reputation among customers. Customers who see that companies can quickly identify the source of problems and actively solve them will have more trust in the company's products and services, thereby increasing customer loyalty, bringing good word-of-mouth communication to the company, attracting more potential customers, and consolidating the company's position in the market.

The Composition of the Traceability Mechanism for Product Issues in Hubei Xindesheng

1. A comprehensive product identification system

New Desheng has established detailed labeling for each batch of products. Clear labeling of key information such as production batch number, production date, product specifications, and raw material composition on product labels. These markings provide clear clues for subsequent traceability. Once a product has a problem, after-sales personnel can quickly retrieve the full process records of the batch of products from raw material procurement to production, quality inspection, and sales through the batch number.

2. Full process information recording system

The company has established an information recording system covering raw material procurement, production and processing, quality inspection, warehousing and transportation, and other links. In terms of raw material procurement, detailed records should be kept of supplier names, procurement dates, raw material batches, quality inspection reports, and other information; Real time recording of operation time, operators, process parameters, etc. for each process during the production process; In the quality inspection process, retain inspection data, signatures of inspection personnel, and other materials; During the warehousing and transportation process, record information such as storage environment, transportation method, delivery time, logistics tracking number, etc. Through this series of complete records, a "digital archive" of the product has been formed, providing data support for traceability issues.

3. Implementation process of product problem tracing mechanism

When customers provide feedback on product issues through phone, email, or online platforms, Xindesheng's after-sales service personnel will record in detail the product information, problem description, usage, and other content provided by the customer. Conduct a preliminary assessment of the problem, assess its severity and urgency. If the problem is relatively simple, such as improper usage by the customer, after-sales service personnel can provide guidance directly through phone or email; If it is caused by production process problems, organize production technicians to optimize and adjust the process; Timely recall and replace qualified products for customers for problematic products that have already entered the market. In the process of solving problems, after-sales service personnel promptly provide feedback on the progress to customers, allowing them to understand the company's attitude and measures towards handling. After the problem is resolved, submit a detailed solution to the customer to ensure their satisfaction.

Biological buffer 

The product problem tracing mechanism established by Hubei Xindesheng has played an important role in after-sales service through clear recognition of importance, a sound mechanism composition, and rigorous implementation processes. This mechanism not only solves product problems encountered by customers, improves customer satisfaction, but also provides guarantees for the sustainable development of the enterprise itself. Biological buffering agents, color reagents, luminescent reagents, enzyme preparations and other raw materials are all available for sale in stock. If you have purchasing needs, please feel free to contact us at any time!